The following refund policy applies to all courses and to all students from all parts of the world.
Students are monitored during the first week of each course for signs of activity such as course progression, downloading readings, posting to discussion boards, submitting assignments, and completing quizzes and tests.
Students who do not demonstrate activity in their courses during the first week are administratively withdrawn or cancelled; the effective day is the 5th day of the course. Students who are administratively withdrawn/cancelled from the course for non-participation will receive a 100% tuition refund upon request within 7 days of course enrollment. This refund does not include any applicable non-refundable Application and Payment Processing fees, Technology or Library fee, or Program Conferral fees. Refunds will be issued within thirty (30) calendar days.
No refunds will be processed or entertained where a learner has already participated for the course to the extent of 10% as shown on the learner's dashboard.
Refunds will be processed less 20% administrative fee except for Visa / MasterCard refunds who may be entitled to a 100% provided a request for a refund, made in writing has been lodged with the Board within 7 days inclusive of Saturdays and Sundays.
No telephonic or chat requests for refunds will be entertained.